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Frequently Asked Questions

Frequently Asked Questions (FAQ)

We are here to answer all the questions you may have while considering healthcare in Turkey, with our principles of transparency and honesty. Our goal is to provide you with complete clarity throughout your decision-making process.

1. Why should I choose Turkey for healthcare?

Turkey stands out for four main reasons: High Quality (internationally accredited hospitals and well-trained doctors), Cost Advantage (savings of up to 60-70% compared to Europe and the US), Advanced Technology (modern devices like robotic surgery), and Zero Waiting Time (an alternative to long waiting lists in your home country).

2. Is it really safe to get treatment in Turkey?

Yes, it is extremely safe when you do your research correctly. The key to safety is ensuring the institution you choose has the "Health Tourism Authorization Certificate" issued by the T.R. Ministry of Health. For an extra layer of assurance, choosing hospitals with international accreditations like JCI or Temos guarantees you will receive service at the highest quality and safety standards. Our "Safe Choice Guide" page will guide you on this matter.

3. Are the educational standards of Turkish doctors sufficient?

Absolutely. Medical schools in Turkey are highly competitive, and the education process lasts for 6 years. Many Turkish surgeons have completed their specialty training or practical work at prestigious institutions in Europe and the US. Furthermore, they must pass challenging exams like the TUS (Medical Specialization Examination) to become a specialist.

4. What is the difference between an intermediary, a hospital, and a private practice?

  • Hospital/Medical Center: These are fully-equipped healthcare institutions where surgeries are performed and have emergency units like intensive care.
  • Private Practice (Clinic): These are smaller offices, usually run by one or a few doctors, where consultations and minor non-surgical procedures are performed. For major surgeries, they use hospitals they are affiliated with.
  • Intermediary (Agency): These are companies that organize everything on your behalf, such as the hospital, hotel, and transfers. They do not perform the treatment themselves; they direct you to authorized healthcare institutions.

5. Why are treatments so cheap in Turkey? Does this mean the quality is low?

No, absolutely not. The main reasons for the price advantage are: lower operational costs (staff salaries, rent, etc.), a lower overall cost of living in Turkey, and the advantage created by the currency exchange rate for foreign patients. Accredited hospitals use the same high-quality materials and technology as clinics in Europe; the price difference stems from economic conditions, not from a compromise on quality.

6. What is included in the quoted price? Could there be hidden costs?

This is one of the most important questions. Reputable clinics and agencies offer "all-inclusive" packages. However, you should always ask for a written breakdown of what is included (surgery, anesthesia, hospital stay, medications, transfers, hotel, etc.) and what is not included (flights, extra hotel nights, treatment for unexpected complications, etc.). Requesting a transparent breakdown is your right.

7. Will my health insurance in my home country cover my treatment in Turkey?

Generally, no. Most national health insurance systems (like the NHS in the UK) or private insurance policies do not cover planned (elective) cosmetic or medical procedures abroad. Therefore, you will likely have to pay for the entire treatment yourself.

8. How can I make the payment?

Most institutions accept bank transfers, credit cards, or cash payments. Usually, a down payment (deposit) is required before the treatment, and the remaining balance is paid upon your arrival in Turkey. Clarify the payment terms and methods at the very beginning.

9. Will I face a language barrier? How will I communicate with the staff?

Authorized institutions serving international patients always have patient coordinators or interpreters who speak languages like English, German, or French. You can communicate comfortably with your surgeon and coordinator. However, it's important to remember that not all staff, such as nurses or other hospital personnel, may speak a foreign language. In case of an emergency or need, you can always ask for help from your interpreter.

10. Will I be able to meet my surgeon before the operation?

Yes, this is your fundamental right and a "must-have" rule for a safe choice. A reputable institution must arrange an online video consultation with your surgeon before you decide on the surgery. If you are only speaking with "sales consultants" and cannot reach the surgeon directly, this is a major red flag.

11. What are the physical conditions and hygiene standards of hospitals in Turkey?

Private hospitals with international accreditation (especially JCI) have the same or even higher standards than the best hospitals in Europe. These facilities offer modern buildings, comfortable single-patient rooms, state-of-the-art equipment, and strict hygiene protocols.

12. Can a companion stay with me during my treatment?

Yes, most hospitals and hotels allow this. In fact, many treatment packages cover the accommodation for a companion (either for an extra fee or sometimes included). Be sure to ask about this detail during the planning stage.

13. Should I arrange my own flights and hotel?

This depends on the service you choose. Some intermediary agencies offer packages that include everything except flights (hotel, transfers, etc.). Others will offer you hotel options and make the reservation based on your choice. Flights are generally purchased personally by the patient.

14. How long do I need to stay in Turkey for my treatment?

This period varies depending on the procedure. For example, a hair transplant may require about 3-4 days, a rhinoplasty 7-9 days, and comprehensive dental treatments may require 1-2 weeks. Your clinic or agency will provide you with a specific timeline.

15. Can I combine my treatment with a holiday?

Yes, this is one of the most attractive aspects of medical tourism. Many patients spend a few days before the operation or the last days of their recovery exploring the historical and tourist attractions of cities like Istanbul, Antalya, or Izmir. However, it is very important to follow your doctor's advice during the recovery period (avoiding sun, strenuous activity, etc.).

16. What if I experience a complication or an unexpected problem?

This is the most critical issue. The process should work as follows:
1. You should immediately contact your clinic or the intermediary agency that directed you. Reputable institutions have a plan for complication management.
2. This is why choosing a fully-equipped hospital with an intensive care unit is vital.
3. You must purchase "Medical Tourism Complication Insurance" before coming to Turkey. This insurance covers unexpected additional treatment costs.

17. What are my legal rights in case of medical malpractice?

In Turkey, the legal rights of foreign patients are the same as those of Turkish citizens. You have the right to file a lawsuit for material and non-material damages in case of medical malpractice. Especially in "result-guaranteed" procedures like cosmetic surgery, the doctor's legal responsibility is greater. Since this process can be complex, you must get support from a Turkish lawyer specializing in medical law.

18. What exactly is "Medical Tourism Complication Insurance" and why is it necessary?

This is a special type of insurance, different from standard travel insurance. Standard policies do not cover planned surgeries and their complications. Complication insurance is designed to cover the costs that may arise from situations like post-operative infections, the need for additional surgery, or re-hospitalization. Purchasing this insurance means protecting yourself from tens of thousands of Euros in unexpected expenses.

19. How can I tell if a clinic or agency is not fake?

As detailed in our Safe Choice Guide, follow these steps:

  • Verify the Ministry of Health Authorization Certificate.
  • Check for international accreditations like JCI or Temos.
  • Ensure you are speaking directly with the surgeon, not just a "consultant."
  • Be skeptical of unrealistic promises ("zero risk," "lifetime guarantee") and excessively low prices.
  • Read detailed and balanced reviews on multiple platforms (Google, Trustpilot, etc.).

20. How does the follow-up process work after I return to my country?

This is one of the most important questions to ask when choosing a clinic. Good clinics stay in touch with you after you return home through online consultations or email to monitor your recovery process. Some premium agencies may even offer check-up opportunities through affiliated doctors in the patient's home country. Find out about the existence and details of this service from the start.

21. Can I get all my medical records related to my treatment?

Yes, this is your legal right. After your treatment is complete, you should request your epicrisis report, test results, and all documents related to the procedures performed, in English or your native language. These documents are critically important for your doctor in your home country to understand the process in case of any future issues.